Here are a few frequently asked questions, for more please contact us.
Q: How does the system work?
A: It’s simple. We provide a frictionless system with progress updates during your entire experience. When you book a service, you'll get a confirmation from the Neighborly helper assigned to your task with the time they are going to show up. You’ll receive more updates when they start driving to the job, when they arrive and then finished. At this point, you will be asked to review the helper.
Q: Do you offer professional services?
A: Yes. Our professional services include handyman, landscaping/gardening, deep cleaning, painting and home manager.
Q: What is your cancellation policy?
You can cancel the job without penalty up to 2 hours prior to the booking start time. After that you are charged 50% of the cost of the job. This is set up to protect the wages of our helpers, as we are unlikely to get helpers new work.
Q: Do I need to tip helpers?
A: No, there is no need to tip, we price our services so that we can pay our helpers a fair wage.
Q: Can I book the same helper each time?
A: Our members can select Favorites. This allows members to see when their favorite helpers are available. You can also set up recurring schedule. In most cases we can provide the same helper for your recurring service. One of the benefits of being a helper is controlling your schedule. In some cases, your helper may not be available. We will be sure to reach out to you in advance and offer another equally qualified helper.
Q: Where is Neighborly available?
A: We cover Seattle and the Eastside. Enter your zipcode into our app or visit our service area page.
Q: What if something goes wrong?
A: You're covered. We have $1M of theft, $1M of general liability, and $1M auto liability coverage.
Interested in joining our team?
We are looking for exceptional motivated individuals with the ability to learn quickly. We welcome applicants from diverse educational backgrounds.
You will be doing a variety of tasks, such as deliveries, kitchen and bathroom refreshes, yard cleanups, shopping, and other household services. You have the flexibility to create your own schedule.
We are also hiring for professional house cleaners, handymen/women, and landscapers. Please contact us if you have pro-level experience in any of these areas.
For all roles:
• Must have a car and an iPhone.
• Must be 21 or older and live in Seattle proper or the East side (Kirkland, Bellevue or Redmond).
• We run an extensive background check.
Send resumes to firstname.lastname@example.org